Frequently Asked Questions
How long after I order will I receive my wreath?
Most orders are shipped within 5-6 business days of purchase. My preferred method of shipping is UPS ground service and/or USPS. I try hard to keep shipping costs at a minimum. If you need your wreath or hanging basket before, then, please contact me. There may be an additional cost.
What can I do if I am satisfied with my wreath?
I would love to hear from you. You can email me or contact me through this website under Contact or my Etsy shop. Any and all comments are welcomed.
What if I am not satisfied with my wreath?
I offer a 100% guarantee. If you are not completely satisfied, I will happily refund your money for the wreath; however, the shipping cost to return is your responsibility. I just ask that you return the wreath in the original packaging. I would appreciate a note letting me know why you are not happy with the wreath. Your critique and comments are especially helpful as I continue to perfect my technique.
How do I place a custom order?
There is a place on Etsy where you can request a custom order. Or you could contact me via (telephone number to be added) to speak to me directly.
What other venues are available?
You can find my creations on my website, Facebook Business page as well as my Etsy shop. If you have a specific question, please contact me at via email or used the Contact page on this website.
Why should I purchase from you?
I am very particular about my creations. This means that I take great care in creating and designing my Floral Grapevine Wreaths and Hanging Baskets. I place every floral stem and greenery carefully and strategically before I glue in any items. I spend hours determining the best combination of florals and greenery. I want to be sure that the wreath or hanging basket is balanced in form and pleasing to the eye. I tweak until I am satisfied with the look. If I have any questions about the design, I may even start over to ensure that I have every stem and piece of greenery just right. I have been known to take the entire wreath apart and begin again. I want every part of the design to be just right. I do not charge for my changing and evolving a design, only when I am completely satisfied do I place the wreath or hanging basket on Etsy.
How can I contact you?
Currently, my email address is firstname.lastname@example.org
If I have a question and email you, what is the expected response time?
I will respond within 24 hours.
Do you offer coupons?
Yes, I offer coupons through my Etsy shop.
112 Belton Drive
Spartanburg, SC 29301
(Telephone # – coming soon)
Etsy Shop: MarthaSueDesigns
Facebook Business: Martha Sue Designs